Currently building out the Privacy Engineering program at Etsy, helping to enrich systems and tools used to enforce GDPR and similar privacy- and security-related laws; performs content redaction, data deletion, and DSAR tasks; works closely with Legal team to ensure compliance; assisting in management of policy structuring for Etsy and it’s entire House of Brands, including popular retailers Depop and Reverb.

Pioneered Compliance Engineering analyst role at Etsy as first member in role at company; helped develop and lead Etsy’s SOX Compliance program, playing a key role in creation and execution of Etsy’s control environment and SOX RCM. interfaced with internal and external auditors (PWC, Deloitte) on a weekly basis, defending Etsy’s unique control environment and surfacing deviations and exceptions. Some favorite projects: system-wide GCP Cloud migration, Github main branch renaming.

Invited to join founding team for beta test of new app-based AI wedding planner service; initiated QA tests for marketing pushes and bot responses, providing data that was leveraged to increase intelligence of algorithm; worked closely with Product team on a daily basis to further develop new service.

Created system of analytics reporting during development of new vendor concierge program; updated and maintained vendor account database; provided profile support to new and existing advertisers; led test email campaigns for client outreach services; collected and assessed advertiser data using Mixpanel and Google Tools.

Provided support to Uber Partner Drivers via Zendesk suite; reviewed reported metrics; initiated appropriate fare adjustment and settled user disputes; enforced company policy and provided information to prospective Partners; reviewed and approved Driver legal documents for compliance.

Responded to customer requests from web and app users using Zendesk; handled issues with customers over the phone and maintained phone logs; monitored website abuse filters and fraud detection programs; mediated customer disputes and community abuse; worked on squad developing copy and promotional material for You&Me mobile product.